Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

1.1. Personal Data

Personally identifiable information, such as your name, email address, phone number, that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App.

1.2. Derivative Data

Information our servers automatically collect when you access the App, such as your native actions that are integral to the App, including interactions with the App via server log files.

1.3. Mobile Device Access

We may request access or permission to certain features from your mobile device, including your mobile device's camera, contacts, SMS messages, and storage. If you wish to change our access or permissions, you may do so in your device's settings.

1.4. Mobile Device Data

Device information such as your IP address, mobile device ID number, model, manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

1.5. Push Notifications

We may request to send you push notifications regarding your account or the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.
• Send you a welcome email and verify your account and for any other email notifications.
• Respond to your inquiries and offer customer support.
• Notify you of updates to the App.
• Improve our services and develop new features.
• Personalize your experience and present tailored content.
• Monitor and analyze usage and trends to improve your experience.
• Perform other business activities as needed.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

3.2. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are contractually obligated to protect your data and use it only for the purposes specified by us.

3.3. Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.4. Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

3.5. Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Protection Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of inaccurate personal data.
• Deletion: You can request deletion of your personal data under certain conditions.
• Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal data under certain conditions.
• Restriction: You can request restriction of processing your personal data under certain conditions.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. The retention period may vary depending on the type of data and the specific legal or business requirements.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13 without verified parental consent. If we learn that we have collected information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. Parents can contact us at supportSA@comtelafrica.com to review or delete their child's information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

9. International Data Transfers

If we transfer your personal data to countries outside of your home jurisdiction, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Data Breach Notification

In the event of a data breach, we will notify affected users and relevant regulatory authorities within the legally mandated time frame. We will take appropriate measures to mitigate the impact and prevent future breaches.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with the App. You can control the use of cookies through your browser settings.

12. Third-Party Links

The App may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles. The South African Protection of Personal Information Act (POPIA) governs our data protection practices.